We want you to love every Infinytoon’s purchase–that’s why we’ve made returns hassle-free!
- ANY RETURN REQUEST for buyer’s remorse must be notified within 15 days of receipt. All exchanges and cancellations are subject to seller approval
- A 25% RESTOCKING FEE based on the purchase price will be assessed on seller approved returns, exchanges or cancellations
- RETURN FREIGHT is the responsibility of the customer (Unless your item is received damaged). The return will be done by UPS custom service, the return shipping cost will be displayed in our return authorization email and will be deducted from the refund, once the product received back
- SUBMIT A RETURN REQUEST by email to [email protected] with your order number, name and product id. We will reply to this request within 24 hours. UPS will come and pick up the item(If the return is authorized). Be sure to pack the statue in its original packaging and/or pallet
- SPECIAL ORDERS (Custom or Artist Made Statue) are not returnable or cancellable
25% Return/restocking fee applies to refused deliveries or after 3rd delivery attempt. The shipping cost paid by Infinytoon to send the product will be deducted from the refund or will have to be paid by the buyer to Infinytoon before sending back the order to the buyer with a new address or more precise address.
Any damage on the product or packaging must be notified within 5 days of receipt (packaging and product must be kept for UPS inspection).
All items are shipped to you in the best possible packaging to ensure that you receive your purchase in perfect condition. Every shipment is insured in the unlikely event that damage occurs during transit. If you receive a damaged item, Infinytoon will assist you in receiving a replacement or refund as quickly as possible – at no cost to you.
Should you observe damage to the outer packaging or product, please reject the shipment and print “Damaged Upon Arrival” where you sign for the items and refuse delivery.
In the unlikely event that you find your product to be damaged upon opening it, please notify Infinytoon by email at [email protected]